No, we are an online boutique only.
However, we do offer a convenient Click & Collect option, available for collection from our dispatch warehouse located in Somerville, VIC. Collection is available Monday to Friday from 9am – 3pm, excluding Victorian public holidays.

CLICK & COLLECT
Orders are ready within 1–2 hours between 9am–3pm, Monday to Friday. Collection is from Somerville, Victoria. You’ll receive an email once your order is ready.

Please note, our Click & Collect service is not available currently available for exchange orders.

SHIPPING – AUSTRALIA

Express Shipping (before 2pm AEST): Dispatched same business day.

Express Shipping (after 2pm AEST): Dispatched next business day.

Priority Standard Shipping: Dispatched in 2–3 business days.

Free Standard Shipping: Dispatched in 5–8 business days.

Dispatch times exclude Australia Post delivery times. You can check delivery estimates via the Australia Post Calculator HERE!

SHIPPING – INTERNATIONAL
Express: Dispatched in 1–3 business days.

Standard: Dispatched in 2–5 business days.

Orders containing a pre-order item will be shipped in entirety once we receive the pre-order item arrives to our warehouse.

We offer store credit only on all items returned within 30 days of purchasing your order in original condition with all tags attached.
We do not offer refunds unless deemed a major manufacturing fault under the Fair Trade Practices Act.

View our full returns policy here.

We have restocks landing daily, but we can't guarantee when specific items or sizes will be back. To stay in the loop, make sure to sign up to the Back in Stock notifications on the item and size you're interested in. Restock alerts go out to everyone on the waitlist - so act fast once you receive the SMS/email!
Final sale items are not restocked.

We offer a Click & Collect service from our Somerville, VIC warehouse, please note this is not a retail store.

Collections are available Monday - Friday, from 9am to 3pm, excluding public holidays and certain dates during the Christmas period. Please refer to our website for specific holiday information.

Orders placed within these hours will be ready for collection within 1 to 2 hours. You will receive an email notification once your order is ready.

Please note, our Click & Collect service is not available for exchanges orders, as shipping fees automatically apply to all exchange orders at the checkout.

Please firstly double check your method of shipping you selected at the checkout on your order confirmation.

SHIPPING – AUSTRALIA
All orders are sent via Australia Post Registered Mail and require a signature.

Express Shipping (before 2pm AEST): Dispatched same business day.

Express Shipping (after 2pm AEST): Dispatched next business day.

Priority Standard Shipping: Dispatched in 2–3 business days.

Free Standard Shipping: Dispatched in 5–8 business days.

Dispatch times exclude Australia Post delivery times. You can check delivery estimates via the Australia Post Calculator HERE!

SHIPPING – INTERNATIONAL
Express: Dispatched in 1–3 business days.

Standard: Dispatched in 2–5 business days.

If your order has not been dispatched within the expected timeframe, please verify whether it includes any PRE-ORDER items. Pre-order items will display a specified dispatch month next to the selected size. Your entire order will be shipped together once the pre-order item arrives, in accordance with the details provided at checkout and outlined in our T&C'S.

For all pre-order items, we recommend placing a separate order if you’d like to receive any in-stock items before your pre-order arrives. If you missed this, no worries! Just get in touch with our team, and we can arrange to ship your in-stock items separately for a $19.95 packing, shipping, and admin fee. We’ll send you an invoice by email for easy online payment.

Unfortunately once your order is placed we cannot alter your selected shipping method on your order. We recommended if you are in a hurry for your item/s to ensure you check out with our EXPRESS SHIPPING option at the time of placing your order.

Please be aware that once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number.

Mirror Mirror Boutique Pty Ltd is not legally responsible for any lost or damaged goods however, if your parcel does not reach you within the expected delivery time, we will do all we can to track and try to assist locating your parcel for you. Please contact us by emailing contact@mirrormirrorboutique.com.au with all your order details.

Yes, we offer international shipping with a flat rate that varies based on your location

We offer two shipping options:
- Dispatched within 1–3 business days
- Dispatched within 2–5 business days

Delivery times may vary depending on your location and customs processing.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your parcel journey.

Our efficient packing team processes orders very quickly, and shipping labels are generated immediately - so, unfortunately, we're unable to make changes once an order is placed. However, if your order contains a pre-order item, we may still be able to help. Please reach out to us as soon as possible at contact@mirrormirrorboutique.com.au.

We understand that sometimes your order may not be right for you. To process a return or exchange, please visit our returns portal HERE and follow the prompts to submit your return request.

Allow up to 1 business day for approval - this is not instant. You’ll receive an email with return instructions within 1 business day (please check your junk mail).

Once we receive your item/s, please allow 1–2 business days for your store credit to be processed and emailed to you or your exchanged order to be dispatched.

View our full returns policy here.

We now accept returns at our dispatch warehouse. Your in person return must be returned following our online returns application process with return paperwork included with your return parcel Monday to Friday from 9am - 3pm. Do not leave your return parcel at our return address without being accepted by one of our team members. We are not liable for any lost or damaged return parcels.

Please note that store credits for in-person returns are processed within 1 business day. We are unable to issue store credits or process exchanges at the time of return.

View our full returns policy here.

Yes! If you prefer to exchange your item instead of receiving store credit, simply select the Shop Now option when submitting your return request. This allows you to choose any item on our website as your exchange. Once we receive your return parcel, your new order will be shipped within 1–2 business days.

Please note, standard shipping fees apply to all exchange orders, and our Click & Collect service is not available for exchanges.

Please email our team at contact@mirrormirrorboutique.com.au outlining your full name, order number and item/s you wish to return for store credit and our team will provide your manual details on how to return your pre-order item/s.

You can use the same store credit e-Gift card code for multiple transactions, and the remaining balance will update automatically after each use. You can view your store credit balance anytime via the e-Gift card link in the original email.

We strive to process all returns on the day they arrive at our warehouse. However, please allow up to 1-3 business days for us to complete the full inspection, processing, and issuance of your store credit. We appreciate your patience during this time.

We personally inspect and carefully pack all orders to ensure they arrive in perfect condition. If you believe you’ve received a faulty item, please contact our Customer Care Team within 24 hours of receiving your order via email - contact@mirrormirrorboutique.com.au

For hygiene reasons, we cannot accept returns or exchanges on the following items unless they are faulty:

- Earrings
- Beauty products
- Headwear - including hats and scrunchies

Sale items are considered final sale and are not eligible for store credit.

Final sale items cannot be returned for exchange or store credit.

Items purchased during storewide sales can be returned for store credit only, unless the item is specifically marked as final sale.

Our team work very swiftly to ensure your order is packed and shipped out to you as soon as possible, so we cannot guarantee your required changes will be applied. Orders are often fulfilled before we sight your email. Please follow our returns process once you receive your item/s for which you wish to return and obtain a store credit.

Our efficient packing team processes orders very quickly, and shipping labels are generated immediately - so, unfortunately, we're unable to make changes once an order is placed. However, if your order contains a pre-order item, we may still be able to help. Please reach out to us as soon as possible at contact@mirrormirrorboutique.com.au

You are able to cancel an order prior to it being dispatched for a store credit only. If the order has been shipped, please follow our normal returns application process once you receive you're order.

Please email our customer service team at contact@mirrormirrorboutique.com.au, and we’ll work quickly to resolve the issue.

Once your order has been processed, we unfortunately cannot apply your store credit or refund you a partial amount. Please ensure that your code has been successfully applied at the checkout prior to placing your order by entering into the discount code field at checkout and clicking apply. If you forget to enter this time, please save your code for your next order.

We clearly state on all pre-order items their dispatch month. This is outlined in the item heading as well as the pre-order item description. We state to allow the full month for dispatch, that is until the last day of the specified month. We do not provide updates during the dispatch month – you will receive a tracking number when your pre-order item has been sent.

We like to offer our customers flexibility and choice! You are able to cancel a pre-order purchase prior to it being dispatched for a store credit only. If the item has been shipped, our normal return policies apply.

Yes, you can order both in-stock and pre-order items together. However, your entire order will be dispatched only once the pre-order item arrives. Please note, we do not send separate shipments for these orders. Please place two separate orders if you would like your in-stock items shipped separately sooner.

If you need to update your shipping address, please contact our customer service team at contact@mirrormirrorboutique.com.au as soon as possible. They will do their best to assist you before your pre-order is dispatched. Please note that changes cannot be made once the order has been processed for dispatch.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer payment via PayPal and Afterpay for your convenience.

No, only one discount code can be applied per transaction.

Yes, you can use multiple store credits/ gift cards towards the same order. Just enter each gift card code at checkout to apply the balance.

Unfortunately, we’re unable to change your payment method once your order has been placed. Please double-check your details before completing your purchase.

If your payment has been deducted but you haven’t received an order confirmation email, please check your spam or junk mail folder, as sometimes our confirmation emails can land there. If you still can’t find it, please contact us at contact@mirrormirrorboutique.com.au so we can confirm the email address you entered at checkout.