We are an online-only boutique.

However, we offer a convenient Click + Collect service from our Somerville, VIC dispatch warehouse, available Monday to Friday, 9:00am-3:00pm (excluding public holidays).

CLICK & COLLECT
Orders are ready within 1 hour between Monday to Friday, 9:00am to 3:00pm. Collection is from Somerville, VICTORIA 3912. You’ll receive an email once your order is ready.

Please note, our Click & Collect service is not currently available for exchange orders.

SHIPPING – AUSTRALIA

• Priority Standard Shipping: Dispatched in 1-2 business days.
• Free Standard Shipping: Dispatched in 1-3 business days.
• Express Shipping: Before 2pm* - same business day dispatch. After 2pm* - next business day dispatch.

Please note: Dispatch times do not include transit times. For estimated delivery timeframes, visit the Australia Post Calculator HERE!

SHIPPING – INTERNATIONAL

• Express Shipping: Dispatched in 1-3 business days.
• Standard Shipping: Dispatched in 2-5 business days.

For more information on Shipping & Delivery click HERE!

If your order contains a Pre Order item, the full order will be shipped once the Pre Order item arrives.

We offer store credits or exchanges on all items returned within 30 days of purchasing your order in original condition with all tags attached.
We do not offer refunds unless deemed a major manufacturing fault under the Fair Trade Practices Act.

View our full returns policy here.

We have restocks landing daily, however we can’t guarantee when specific styles or sizes will return. To be notified, simply select your size on the product page and click “Register Now” - we’ll let you know as soon as it’s back. Restock alerts are sent to everyone on the waitlist - so be quick!

Final sale items are not restocked.

We offer a 1 hour Click + Collect service from our Somerville, VIC disptch warehouse. Please note this is not a retail store.

Collections are available from 9:00am to 3:00pm, Monday to Friday, excluding Public Holidays.

Orders placed within these hours will be ready for collection within 1 hour. You will receive an email notification once your order is ready.

Please note, our Click + Collect service is not available for exchanges orders, as shipping fees will automatically apply to all exchange orders at the checkout.

Please firstly double check your method of shipping you selected at the checkout on your order confirmation.

SHIPPING – AUSTRALIA

• Priority Standard Shipping: Dispatched in 1-2 business days.
• Free Standard Shipping: Dispatched in 1-3 business days.
• Express Shipping: Before 2pm* - same business day dispatch. After 2pm* - next business day dispatch.

Please note: Dispatch times do not include transit times. For estimated delivery timeframes, visit the Australia Post Calculator HERE!

SHIPPING – INTERNATIONAL

• Express Shipping: Dispatched in 1-3 business days.
• Standard Shipping: Dispatched in 2-5 business days.

For more information on Shipping & Delivery click HERE!

If your order has not been dispatched within the expected timeframe, please verify whether it includes any pre-order items. Pre-order items will display a specified dispatch month on the "Add To Cart" button when selecting your size. Your entire order will be shipped together once the pre-order item arrives, in accordance with the details provided at checkout and outlined in our T&C'S.

For all Pre Order items, we recommend placing a separate order if you would like to receive any in-stock items before your pre-order arrives. If you missed this, simply get in touch with our team, and we can arrange to ship your in-stock items separately for a $19.95 packing, shipping, and admin fee. We’ll send you an invoice by email for easy online payment.

You have 15 minutes after placing your order to upgrade your shipping method using the “EDIT YOUR ORDER” button in your confirmation email. After this 15-minute window, the order is processed and shipping changes can no longer be made.

Please note: The system does not allow for Exchange orders to be edited.

Please be aware that once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number.

Mirror Mirror Boutique Pty Ltd is not legally responsible for any lost or damaged goods however, if your parcel does not reach you within the expected delivery time, we will do all we can to track and try to assist locating your parcel for you. Please contact us by emailing contact@mirrormirrorboutique.com.au with all your order details.

Yes, we offer international shipping with a flat rate that varies based on your location

We offer two shipping options:
- Dispatched within 1–3 business days
- Dispatched within 2–5 business days

Delivery times may vary depending on your location and customs processing.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your parcel journey.

You have 15 minutes after placing your order to update your shipping address using the “EDIT YOUR ORDER” button in your confirmation email. After 15 minutes, your order is processed and shipping labels are prepared, so address changes can no longer be made.

Please note: The system does not allow for exchange orders to be edited.

If your order includes a Pre Order item, please contact us as soon as possible on contact@mirrormirrorboutique.com.au as we may still be able to assist.

We understand that sometimes your order may not be quite right.

To submit a return for a store credit or exchange, please visit our returns portal and follow the prompts to process your request.

You’ll receive an email with return instructions shortly after (please check your junk folder). If you can’t locate this email, feel free to contact us at contact@mirrormirrorboutique.com.au.

Once your return has been received, please allow 1-2 business days for your store credit to be issued or your exchange order to be dispatched.

View our full returns policy HERE!

We offer free returns drop off at our Somerville Dispatch Warehouse

• Drop off hours are Monday to Friday, 9:00am - 3:00pm (excluding public holidays).
• Please lodge your return through our returns portal and select 'Return your item/s in person'
• Please ensure your completed returns card, with all required details, is included in your return package.
• Once we receive your return, please allow 1-2 business days for it to be processed and for your store credit to be issued via email. Please note, exchanges or store credits cannot be provided at the time of drop-off.
• Click & Collect service is not available for exchange orders as our system automatically applies shipping fees to all exchange orders.

Yes!
If you prefer to exchange your item/s instead of receiving store credit, simply select the 'Shop Now' option when submitting your return request. This allows you to choose any item on our website as your exchange. Once we receive your return parcel, your new order will be shipped within 1–2 business days.

Please note, standard shipping fees apply to all exchange orders, and our Click & Collect service is not available for exchanges.

Please email our team at contact@mirrormirrorboutique.com.au outlining your full name, order number and item/s you wish to return for store credit and our team will provide your manual details on how to return your Pre Order item/s.

You can use the same store credit e-Gift card code for multiple transactions, and the remaining balance will update automatically after each use. You can view your store credit balance anytime via the e-Gift card link in the original email.

We strive to process all returns on the day they arrive at our warehouse. However, please allow up to 1-3 business days for us to complete the full inspection, processing, and issuance of your store credit or dispatching your exchange order.
We appreciate your patience during this time.

We personally inspect and carefully pack all orders to ensure they arrive in perfect condition. If you believe you’ve received a faulty item, please contact our Customer Care Team within 24 hours of receiving your order via email - contact@mirrormirrorboutique.com.au

Sale items are considered final sale and are not eligible for exchange or store credit.

For hygiene reasons, we cannot accept returns or exchanges on the following items:

• Earrings
• Beauty products and perfume
• Headwear - including hats and scrunchies

Final sale items cannot be returned for exchange or store credit.

Items purchased during storewide sales can be returned for store credit only, unless the item is specifically marked as final sale.

You can make changes to your order within 15 minutes of placing it, including updating items, sizes, or shipping details, via the “EDIT YOUR ORDER” button in your confirmation email. After 15 minutes, your order is processed and no changes can be made.

Please note: The system does not allow for exchange orders to be edited.

If your order has already shipped, you can follow our returns process once it arrives to process a store credit or exchange.

You can update your shipping address within 15 minutes of placing your order via the “EDIT YOUR ORDER” button in your confirmation email. After 15 minutes, your order is processed and address changes cannot be made.

Please note: Exchange orders cannot be edited.

If your order has already shipped, you can follow our returns process once it arrives to process a store credit or exchange.

You are able to cancel an order prior to it being dispatched for a store credit only. If the order has been shipped, please follow our normal returns application process once you receive you're order.

Please email our customer service team at contact@mirrormirrorboutique.com.au, and we’ll work quickly to resolve the issue.

We clearly outline the Pre Order month within the 'Add To Cart' button on the product. Please allow the full month for dispatch, that is until the last day of the specified month. We do not provide updates during the dispatch month – you will receive a tracking number when your Pre Order item has been dispatched.

We like to offer our customers flexibility and choice! You are able to cancel a Pre Order purchase prior to it being dispatched for a store credit only. If the item has been shipped, our normal return policies apply.

Yes, you can order both in-stock and Pre Order items together. However, your entire order will be dispatched only once the pre-order item arrives. Please note, we do not send separate shipments for these orders. Please place two separate orders if you would like your in-stock items shipped separately sooner.

If you need to update your shipping address, please contact our customer service team at contact@mirrormirrorboutique.com.au as soon as possible. They will do their best to assist you before your Pre Order is dispatched. Please note that changes cannot be made once the order has been processed for dispatch.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer payment via PayPal and Afterpay for your convenience.

No, only one discount code can be applied per transaction.

Yes, you can use multiple store credits/gift cards towards the same order. Just enter each gift card code at checkout to apply the balance.

You can update your payment details or apply a store credit, discount code, or gift voucher within 15 minutes of placing your order via the “EDIT YOUR ORDER” button in your confirmation email. After 15 minutes, your order is processed and payment changes or codes cannot be applied.

Please note: The system does not allow for exchange orders to be edited.

If you miss this window, your store credit, discount code, or gift voucher can be used on your next order.

If your payment has been deducted but you haven’t received an order confirmation email, please check your spam or junk mail folder, as sometimes our confirmation emails can land there.

If you still can’t find it, please contact us at contact@mirrormirrorboutique.com.au so we can confirm the email address you entered at checkout.