We offer a click and collect service from our Frankston Warehouse - this is NOT a store and returns/exchanges are strictly NOT accepted in person/warehouse. Any returns must be correctly followed via our online application process & MUST be sent back via postal service. We are not a retail store and and our warehouse is not manned for in person returns, they will not be accepted.
Our click and collect service is available for collection MONDAY - FRIDAY 11am - 3pm (Excluding Public Holidays & some dates over XMAS BREAK - please check information on our website during this time). Orders are ready within 4 hours of placing an order during these times. You will be notified when your order is ready for collection via email.
All orders are sent via Australia Post Registered Mail Service. If you would like to review delivery times for your location, please use the Australia Post calculator here
If you are within Australia and you select the $14.95 Express Shipping option at checkout before 2pm it will be dispatched the same business day. If you place an order after 3pm please allow 1 business day for dispatch. If you are within Australia and you select the $10.95 Standard Shipping option at checkout, please allow 3-5 business days dispatch. These dispatch times are EXCLUDING Australia Post transit times. Please visit the Australia Post website for current transit times to your location. The postcode your order will be shipped from is 3199 Frankston, Victoria.
If you are outside of Australia, and select the $39 International Shipping rate at checkout, please allow 5-10 business days dispatch.

PRE ORDER items ~ PLEASE ALLOW THE FULL MONTH FOR DISPATCH PLUS AUST POST TRANSIT TIME FRAMES {please visit the Australia Post website for up-to date transit times}.

A monthly dispatch timeframe is provided for all PRE ORDER items and this is outlined in the heading and also the item description where you will see details of date of dispatch where the estimated time of dispatch is outlined ~ PLEASE ALLOW THE FULL MONTH FOR DISPATCH PLUS AUST POST TRANSIT TIME FRAMES. We will not provide updates of the exact date of dispatch during the quoted month. You will be provided tracking information when your Pre Order has been dispatched within the month we have quoted.

In addition Please also allow your chosen shipping method (you select this shipping method at the checkout ~ “standard = 3-5 business days packing and dispatch plus transit times + express = 1 business days packing and dispatch plus transit times. If you are wanting your Pre Order shipped as a priority please select EXPRESS SHIPPING.

Orders containing pre order items will be shipped in entirety once the PRE ORDER item arrives.

Once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number.

Mirror Mirror Boutique is not legally responsible for any lost or damaged goods however, if your parcel does not reach you within the expected delivery time, we will do all we can to assist in tracking your parcel for you. Please contact us at

Mirror Mirror Boutique does not take responsibility for fragile items once they have left our hands. We endeavour to prepare and package your item with care, to minimise any damage upon arrival.