Returns

RETURN PROCESS:


In the event you receive your item/s and would like to return your item, Mirror Mirror will offer an exchange or credit note if the item/s have not been worn, washed or damaged and all original swing tags and garment care tags are intact. 


1. Find your order number and Email address.

2. Click START RETURN below 

****Please note: We endeavour to process returns within 48-72 business hours after we receive the item/s. ****

 

 

START RETURNS PROCESS HERE


RETURN POLICY:  

Please note: Mirror Mirror will not cover return shipping costs. Please ensure to use a registered postal service as any lost parcels on their way back to our HQ can not be exchanged, credited or compensated. Mirror Mirror will also not cover additional shipping costs of any exchanged items or items purchased with credit notes. We will contact you to arrange shipping back to you. If you item is returned later than 14 days from receiving your order, this is outside of our Exchange/Credit Terms and Conditions and return shipping for this item will be at your cost.

Refunds:
We are unable to offer a refund unless the claim is in accordance with the fair trade practices act. The item is then recognised as fault and incurs a full refund.

Sale/discounted items:
All sale and discounted items are final sale and can not be returned for an exchange or credit note so please choose carefully. If you would like help with a style or size prior to ordering please contact our team contact@mirrormirrorboutique.com.au

Bridesmaid Collection:
All Bridesmaid Collection items are specially custom ordered for you and can not be returned for an exchange or credit note so please choose carefully. Lead time provided are an approximate only and additional manufacturing times may occur ~ please provide cut off date for delivery of your bridesmaids order after purchase if applicable. If you would like help with a style or size prior to ordering please contact our team contact@mirrormirrorboutique.com.au 

Faults:

Before we dispatch your order we will personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition.

Exchanges:
Please note - exchanges are subject to availability of your size/colour upon us receiving your returned item/s. In the event we are unable to offer an exchange for your chosen size and colour we will automatically provide you with a full credit note to the value of the returned product. Shipping costs will not be credited .  

Credit notes:
You can redeem your credit note by emailing contact@mirrormirrorboutique.com.au when you find an item you wish to purchase with your store credit. Please include complete item descriptions along with the shipping method you wish to proceed with. 
• Credit Notes are strictly valid for 6 months from Issue Date.  

• In the event that your goods are not in a satisfactory condition please notify our team immediately within 24 hours of receiving your order via email contact@mirrormirrorboutique.com.au

• Credit Notes are not valid on STOREWIDE sale or Special promotions ~ however are able to be redeemed on specific discounted items in our sale section of our website.

 

 

• Credit Notes are not issued on shipping, and only issued on physical products ~ therefore are not valid to redeem on shipping, only physical products ~ shipping charges are charged separately when redeeming store credit.


In-store returns:
We currently do not accept online order returns in-boutique. 

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