Returns

Exchanges / Credit-Notes:


**ITEMS MUST STRICTLY BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER**

In the event you receive your item/s and would like to return your item, Mirror Mirror will offer an exchange or credit note if the item/s have not been worn, washed or damaged and all original swing tags and garment care tags are intact

Steps to Exchange or receive a Credit Note:

1. Please carefully read both sides of your MM Return card included in your delivery. If you did not receive this card with your order, or our your have mis placed it - Please download this Return Card attached. Please complete and sign this Return Card & enclose with your item/s when sending back.

**MM RETURNS CARD MUST BE INCLUDED WITH YOUR RETURNED ITEM/S.**

DOWNLOAD RETURNS FORM HERE START RETURNS PROCESS HERE
2. Exchanges are subject to availability of your size/colour upon us receiving your returned item/s. If we are unable to offer an exchange for your chosen size and colour, we will automatically provide a credit note to the value of the returned product. No Shipping costs will be credited. We endeavour to process your Exchange / Credit Note within 48-72 Hours after receiving your returns item/s. You will be notified of your credit note number via email. You can redeem your credit by emailing contact@mirrormirrorboutique.com.au when you find an item you wish to purchase with your credit.
 
Mirror Mirror will not cover return shipping costs. Please ensure to use a registered postal service as any lost parcels on their way back to our HQ can not be exchanged, credited or compensated. Mirror Mirror will also not cover additional shipping costs of any exchanged items or items purchased with credit notes. We will contact you to arrange shipping back to you. If you item is returned later than 14 days from receiving your order, this is outside of our Exchange/Credit Terms and Conditions and return shipping for this item will be at your cost.
Credit Notes are valid for 12 months from Issue Date.
Refunds:
We are unable to offer a refund unless the claim is in accordance with the fair trade practices act. The item is then recognised as fault and incurs a full refund.
 
Sale/discounted items:
All sale and discounted items are final sale and can not be returned for an exchange or credit note so please choose carefully. If you would like help with a style or size please contact our team contact@mirrormirrorboutique.com.au 
 

Faults:

Before we dispatch your order we will personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition.

In the event that your goods are not in a satisfactory condition please notify our team immediately within 24 hours of receiving your order via email contact@mirrormirrorboutique.com.au

In-store returns:
We currently do not accept online order returns our store. 

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