Returns

RETURN PROCESS:

Kindly follow our return process below-  ORDERS CAN NOT BE RETURNED IN PERSON AT OUR DISPATCH WAREHOUSE & WILL BE DENIED IF ATTEMPTED.

In the event you receive your order and would like to return your item/s, Mirror Mirror will offer a credit note if the item/s have not been worn, washed or damaged and all original swing tags and garment care tags are intact within 14 days of receiving your order.

1. Find your order number and Email address.

2. Click START RETURN PROCESS below - * ONCE YOU HAVE SUBMITTED YOUR RETURN APPLICATION PLEASE ALLOW 3 BUSINESS DAYS FOR APPROVAL* Your item/s must then be returned within 3 business days from approval date.
 

 

START RETURNS PROCESS HERE


RETURN POLICY:  

Please note: Mirror Mirror will not cover return shipping costs. Please ensure to use a registered postal service as any lost parcels on their way back to our HQ can not be exchanged, credited or compensated. Mirror Mirror will also not cover additional shipping costs of any exchanged items or items purchased with credit notes.  If your item is returned later than 14 days from receiving your order, this is outside of our Exchange/Credit Terms and Conditions we will contact you to arrange shipping back to you and return shipping for any items will be at your cost.

Sale/discounted items:
All sale and discounted items are final sale and can not be returned for an exchange or credit note so please choose carefully. If you would like help with a style or size prior to ordering please contact our team contact@mirrormirrorboutique.com.au

Faults:
Before we dispatch your order we will personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition.

Credit Notes: 
You can apply for a credit note by filling out the Returns Form. Once we inspect and approve your returned item/s, you will be emailed a store credit code within 3 business days of receiving your return parcel.

• Credit Notes are strictly valid for 6 months from Issue Date.  
• Credit Notes are not valid on STOREWIDE sales or special promotions ~ however are able to be redeemed on specific discounted items in our sale section of our website.
• Credit Notes are not valid to redeem on shipping charges and are only issued for physical products and therefore only redeemable on physical products ~ shipping charges are charged separately when redeeming store credit.


In-store returns:
We do not accept online order returns at our dispatch warehouse. Any return item/s will require shipping to us at customers cost.

Refunds:
We are unable to offer a refund unless the claim is in accordance with the fair trade practices act. The the item must be returned to us then assessed by the brands manufacturing team to confirm any damage to the item is a manufacturing fault. If item is then recognised as fault it will incur a full refund, otherwise a store credit will be issued. In the event that your goods are not in a satisfactory condition please notify our team immediately within 24 hours of receiving your order via email 
contact@mirrormirrorboutique.com.au

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