In the event you receive your order and would like to return your item/s, Mirror Mirror Boutique will issue a store credit or process an exchange for items returned within 30 days of purchase.

Items must be:
- Unworn, unwashed, and undamaged
- Free from stains, scents, pet hair, or alterations
- Returned with original tags and packaging

You can return items in person at our Somerville, VIC Dispatch Centre after completing our online returns process and receiving your return approval via email.

Please note, our Click & Collect service is not available for exchanges, as shipping fees automatically apply to all exchange orders.

Return and exchange shipping costs are the responsibility of the customer.

If you are in a hurry for your store credit or exchange order we recommend sending back your return parcel via express carrier method. Please keep a record of your tracking details to track and trace your returned items.

Exchange orders are shipped via standard shipping only.

NON-RETURNABLE ITEMS
For hygiene reasons, we cannot accept returns or exchanges on the following items unless they are faulty:

- Earrings
- Beauty products
- Headwear - including hats and scrunchies

Sale items are considered final sale and are not eligible for store credit.

To receive a store credit, start your return process using the START RETURN PROCESS button above.

- Store credits are issued as Mirror Mirror Boutique e-Gift cards for the full value of returned items. You can use the same code for multiple purchases, and your balance updates automatically. Check your balance anytime using the link in your original email.

- Multiple store credits can be redeemed in one order by entering each e-Gift card code at checkout.

- Store credits are non-transferable and should be treated like cash. Please keep your code safe, as we are not responsible for lost or stolen codes.

- Store credits cannot be used for shipping costs, which are charged separately.

- Store credits are valid for 3 years from the issue date.

To process an exchange order, please follow our online returns process using the START RETURN PROCESS button above.

Once we receive your return parcel, your exchange order will be shipped within 1–2 business days.

Please note, our Click & Collect service is not available for exchange orders, as standard shipping fees automatically apply to all exchanges at checkout.

We personally inspect and carefully pack all orders to ensure they arrive in perfect condition. If you believe you’ve received a faulty item, please contact our Customer Care Team within 24 hours:
contact@mirrormirrorboutique.com.au

Faulty claims made after an item has been worn or washed must be assessed in person by our specialised manufacturing team. If the item shows signs of misuse, incorrect washing, or general wear and tear, it will not be considered faulty and will be returned at the customer's expense. However, if a major manufacturing fault is identified, a replacement or full refund will be issued.

We do not offer refunds unless deemed a major manufacturing fault under the Fair Trade Practices Act.