• You have 30 days from your order being placed to return your item/s for a store credit or exchange.
• Once lodged, you have up to 5 days to ship your return item/s back to us.
• If the item/s are returned beyond 30 days from purchase, the return will not be accepted.
• Return and exchange shipping costs are the responsibility of the customer.

To be eligible for a store credit or exchange, items must meet the following criteria:

• Unworn, unwashed, and in original condition
• Free from makeup, marks, stains, scents, pet hair, or alterations
• Returned with all original tags attached and packaging included
• Hygiene stickers must remain intact (for bodysuits and swimwear)

Sale items are considered final sale and are not eligible for exchange or store credit.

For hygiene reasons, we cannot accept returns or exchanges on the following items:

• Earrings
• Beauty products and perfume
• Headwear - including hats and scrunchies

We offer free returns drop off at our Somerville Dispatch Warehouse

• Drop off hours are Monday to Friday, 9:00am - 3:00pm (excluding public holidays).
• Please lodge your return through our returns portal and select 'Return your item/s in person'
• Please ensure your completed returns card, with all required details, is included in your return package.
• Once we receive your return, please allow 1-2 business days for it to be processed and for your store credit to be issued via email. Please note, exchanges or store credits cannot be provided at the time of drop-off.
• Click & Collect service is not available for exchange orders as our system automatically applies shipping fees to all exchange orders.

• Please lodge your return through our returns portal and select 'Ship with any carrier of your choice'
• Please ensure your completed returns card, with all required details, is included in your return package.
• If you are in a hurry for your store credit or exchange order we recommend sending back your return parcel via express carrier method.
• Once we receive your return, please allow 1-2 business days for it to be processed and for your store credit to be issued via email or your exchange order to be shipped.
• Exchange orders are shipped via standard shipping only.
• Please retain your tracking details so you can track your return and ensure it arrives safely for processing.
  
  

To process your return for a store credit, please follow our online returns process and select the ‘Issue Store Credit’ option.

• Store credits are issued as Mirror Mirror Boutique e-Gift cards for the full value of returned items.
• You can use the same code for multiple purchases, and your balance updates automatically. Check your balance anytime using the link in your original email.
• Multiple store credits can be redeemed in one order by entering each e-Gift card code at checkout.
• Store credits are non-transferable and should be treated like cash. Please keep your code safe, as we are not responsible for lost or stolen codes.
• Store credits are valid for 3 years from the issue date.

To process an exchange, please follow our online returns process and select the ‘Shop Now’ option.

• You will be redirected to our website, where your return store credit balance will appear at the bottom of your screen.
• Please do not open a new tab when shopping, as your return store credit will not carry over.
• Ensure your return store credit is applied at checkout before confirming your order.
• Your exchange order will not be shipped until your return has been received.
• Once your return parcel arrives, your exchange will be processed and shipped within 1-2 business days.
• Click & Collect is not available for exchange orders, as shipping fees are automatically applied.
• If you would prefer to use Click & Collect, please select store credit instead of an exchange and place a new order once your store credit has been issued.

We personally inspect and carefully pack all orders to ensure they arrive in perfect condition.

If you believe you have received a faulty item, please do not process a return via our online returns portal and contact our Customer Care Team within 24 hours of receiving your order via email at contact@mirrormirrorboutique.com.au.

Assessment of Faulty Items:

• Claims made after an item has been worn or washed must be assessed in person by our specialised manufacturing team.
  
• Items showing signs of misuse, incorrect washing, or general wear and tear will not be considered faulty and will be returned at the customer’s expense.
  
• If a major manufacturing fault is identified, we will provide a replacement or full refund.

We do not offer refunds unless deemed a major manufacturing fault under the Fair Trade Practices Act.