TERMS & CONDITIONS

Shipping & Delivery

Subject to availability all orders are shipped within 48 hours & you should receive your item/s within 5-10 business days**SEE COVID UPDATE BELOW**. If the item you have purchased is out of stock - we will contact the supplier to receive an ETA on that item & inform you within 48 hours of the new delivery date. We do not take responsibility for shipped fragile items but endevour to package your item in the best possible way to avoid any damage upon arrival. We also happily take phone orders if you cant find what you are looking for on our Online Store or need a more exact ETA before purchasing Online.

PRE ORDER items are outlined in the heading and also the item description where you will see details of date of dispatch where the estimated time of delivery is outlined ~ PLEASE ALLOW THE FULL MONTH DELIVERY AUST POST DISPATCH PLUS TIMEFRAMES{visit their website} shipping method + transit times (you select this shipping method at the checkout ~ “standard = 5-10 business days packing and dispatch + express = 1-4 business days packing and dispatch*

Orders containing pre order items will be shipped in entirety once the PRE ORDER item arrives.

If one of your items was PRE ORDER you are given the option at the checkout to pay for additional shipping to fulfill other items ready to ship within the order, otherwise all items will be shipped when order is complete.

Click & Collect
** Fridays ONLY from 10am - 4pm**
If you select Click & Collect from our Frankston warehouse you will be notified when the item is ready to be collected (please allow 1-4 days for us to get your order ready & packed ready for collection). Please note there may be additional lead times if an item is listed as a pre-order or custom manufacturing. Please carefully read item description.

 

Returns

Before we dispatch your order, we personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition. In the event that your goods are not in a satisfactory condition please notify our team immediately. Please email: contact@mirrormirrorboutique.com.au We will happily exchange your size or colour if the item has not been worn, washed or damaged in anyway. Please ensure all original swing tags are intact. Exchanges are subject to availability and also require confirmation from our dispatch department with the issue of an authorization number once you have notified us of your intention to return any item STRICTLY within 24 hours of delivery via email. All claims need an authorization number from our dispatch team in order for your claim to be processed. We are able to offer an exchange in size and colour and are happy to exchange the item for a Credit Voucher if the item is deemed inappropriate. Credit Vouchers are valid for 6 months. We are unable to offer a refund unless the claim is in accordance with the fair trade practices act. The item is then recognized as faulty and incurs a full refund. All Sale/Discounted items are final sale & can not be returned so please be confident of your purchase. 

Credit Notes are not valid on STOREWIDE sale promotions however are able to be redeemed on specific discounted items on sale on our website.

Tracking Your Order


All items are sent via Australia Post Registered Mail Service. Your parcel tracking number will be on record if you need track your item please dont hesitate to contact us anytime & we will provide these details upon request.

100% Secure Ordering

We work hard to provide a safe and convenient online shopping experience. We use Paypal as our only payment option. PayPal enables you to pay without sharing your financial information. Making shopping secure and easy. Not only do they help keep your financial information private, they guarantee 100% protection against unauthorized payments sent from your account. When you pay with PayPal, your credit card and bank numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you’re protected 100% against unauthorized payments sent from your account. 

Privacy Policy

Mirror Mirror is dedicated to the protection of your personal information. Any information that you provide to Mirror Mirror through this website will only be used by us in response to contact made by you. NO information is passed onto any third parties what so ever. At no point is your credit card information stored or known. If you have any further questions or concerns with respect to our privacy policy, please feel free to contact us. Should there be any material change in our information practices, we will post the policy change in our Privacy Policy on this part of our website.

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