CLICK & COLLECT
Orders are ready within 1–2 hours between 9am–3pm, Monday to Friday. Collection is from Somerville, Victoria. You’ll receive an email once your order is ready.

SHIPPING – AUSTRALIA
All orders are sent via Australia Post Registered Mail and require a signature.

Express Shipping (before 2pm AEST): Dispatched same business day.

Express Shipping (after 2pm AEST): Dispatched next business day.

Priority Standard Shipping: Dispatched in 2–3 business days.

Free Standard Shipping: Dispatched in 5–8 business days.

Dispatch times exclude Australia Post delivery times. You can check delivery estimates via the Australia Post Calculator HERE!

SHIPPING – INTERNATIONAL
Express: Dispatched in 1–3 business days.

Standard: Dispatched in 2–5 business days.

IMPORTANT INFORMATION
We cannot change your shipping method, items, or address once your order is placed.

If you select Click & Collect but need your order posted, please contact us. A manual processing and shipping fee of $19.95 will apply.

Our Click & Collect service is not available for exchange orders, as standard shipping fees automatically apply to all exchanges at checkout.

If your order contains a pre-order item, the full order will be shipped once the pre-order arrives.

We offer store credit or exchange for items returned within 30 days of purchase.

Items must be:
- Unworn, unwashed, and undamaged
- Free from stains, scents, pet hair, or alterations
- Returned with original tags and packaging

Click HERE to start your return.

You can return items in person at our Somerville, VIC warehouse after completing the online return application process.

Return and exchange shipping costs are the responsibility of the customer.

If you are in a hurry for your store credit or exchange order we recommend sending back your return parcel via express carrier method. Please keep a record of your tracking details to track and trace your returned items.

Exchange orders are shipped via standard shipping only.

NON-RETURNABLE ITEMS
For hygiene reasons, we cannot accept returns or exchanges on the following items unless they are faulty:

- Earrings
- Beauty products
- Headwear - including hats and scrunchies

Sale items are considered final sale and are not eligible for store credit.

STORE CREDIT
To receive a store credit, please follow our online returns process HERE

- Store credits are issued as Mirror Mirror Boutique e-Gift cards for the full value of returned items. You can use the same code for multiple purchases, and your balance updates automatically. Check your balance anytime using the link in your original email.

- Multiple store credits can be redeemed in one order by entering each e-Gift card code at checkout.

- Store credits are non-transferable and should be treated like cash. Please keep your code safe, as we are not responsible for lost or stolen codes.

- Store credits cannot be used for shipping costs, which are charged separately.

- Store credits are valid for 3 years from the issue date.

EXCHANGE
To process an exchange order, please follow our online returns process HERE

Once we receive your return parcel, your exchange order will be shipped within 1–2 business days.

Please note, our Click & Collect service is not available for exchange orders.

FAULTS
We personally inspect and carefully pack all orders to ensure they arrive in perfect condition. If you believe you’ve received a faulty item, please contact our Customer Care Team within 24 hours:
contact@mirrormirrorboutique.com.au

REFUNDS
We do not offer refunds unless deemed faulty under the Fair Trade Practices Act.